Troubleshooting Guide

Common issues and solutions for LaraNote.

Toolbar Doesn't Appear on Text Selection

Possible Causes

  • The page was not fully loaded when you selected text.
  • The extension does not have the necessary permissions.
  • The website has a strict Content Security Policy (CSP) that blocks the toolbar.
  • You are on a protected browser page (e.g., `chrome://` pages).

Solutions

  • Refresh the page: Press Ctrl+R or Cmd+R to reload the page and try again.
  • Check Extension Status: Make sure the extension is enabled in your browser's extension settings. You might need to reinstall it if it's not working.
  • Try a different website: See if the issue persists on other sites. If it's site-specific, it might be a CSP issue.

My Highlights Disappeared

Possible Causes

  • You cleared your browser's cache or local storage.
  • The website's structure changed, and LaraNote can no longer find the highlighted text.
  • You are using a different browser profile.

Solutions

  • Check Browser History: Avoid clearing "Cookies and other site data" or "Cached images and files" for sites where you have notes.
  • Use Export/Import: Regularly export your notes for a specific page as a backup from the extension popup.
  • Dynamic Content: For highly dynamic websites (like social media feeds), highlights may be less reliable.

I Can't Export or Import Notes

Possible Causes

  • Browser is blocking pop-ups or file downloads.
  • The JSON file you are trying to import is corrupted or not in the correct format.

Solutions

  • Allow Downloads: Check if your browser is blocking file downloads from extensions. You may see an icon in the address bar.
  • Validate JSON: Ensure the file you are importing is a valid JSON file that was originally exported from LaraNote.

Still Having Trouble?

If your issue is not listed here, or if the solutions don't work, please feel free to contact us. We're here to help!

Developer: Emad Rashad

Email: emadtab97@gmail.com